General Information

 1.⁠ ⁠Where are the water hand pumps built?

Our water hand pumps are built in rural villages across Sindh, Pakistan, where access to clean water is extremely limited. We work with vetted local partners to ensure these pumps serve the communities most in need.

 2.⁠ ⁠What type of pump is installed?

We install high-quality, manually operated hand pumps that follow a standardized design. These pumps are built for durability, ease of use, and longevity, ensuring they remain a reliable source of water for years.

 3.⁠ ⁠How long do the pumps last?

The lifespan of a pump varies depending on the location and usage. However, with proper maintenance, they can last for several years. Our ground team supervises and maintains each pump for one year before it becomes the responsibility of the local beneficiaries.

 4.⁠ ⁠Who is responsible for the pump after installation?

We maintain and monitor each pump for one year after installation. After that, the responsibility is transferred to the beneficiaries, who are guided on basic maintenance to ensure longevity.

Donation Process & Timeframe

 5.⁠ ⁠How long does it take for a pump to be completed?

Each pump takes approximately 12-16 weeks to complete from the time of donation. If you have not received your feedback report after 16 weeks, please contact us at info@friendsofcharityintl.org with your donor ID.

 6.⁠ ⁠Can I donate more than one pump?

Yes! You are welcome to sponsor multiple pumps, and each will be installed in a separate location to maximize the number of people who benefit.

 7.⁠ ⁠Can I request a specific location for my pump?

While we aim to place pumps in areas with the greatest need, we cannot accommodate location requests due to logistical and community-based considerations assessed by our ground team.

Plaque & Naming Options

 8.⁠ ⁠Can I choose the name on the plaque?

Yes! You can specify a name at checkout or email us at info@friendsofcharityintl.org with your donor ID immediately after donating. If no name is given, the default inscription will be “Generous Donor.”

 9.⁠ ⁠Can I donate a pump in memory of a loved one?

Yes, you can dedicate a pump as Sadaqah Jariyah (continuous charity) in memory of a loved one. The plaque will read: “In Loving Memory of [Name].”

10.⁠ ⁠Can I change the plaque name after I have donated?

No, once your donation is processed, the plaque details are finalized and sent for production. Please double-check the name before submitting your donation.

11.⁠ ⁠Does the pump have to have a name?

No, you can opt for an anonymous donation. In such cases, the plaque will simply say “Generous Donor”.

12.⁠ ⁠How many names can I put on the plaque?

We aim to accommodate as many names as possible. However, if there are more than six names, we may not be able to fit them all.

Payment & Eligibility

13.⁠ ⁠Can I donate a water pump as part of my Zakat?

Yes, you can donate a water pump under the following categories:

• General Donation

• Zakat

• Sadaqah

• Lillah

Feedback & Reports

14.⁠ ⁠Will I receive feedback on my donation?

Yes, all donors receive a feedback report via email, including:

• Photos of the completed pump

• Details of the community benefiting from it

15.⁠ ⁠How will I receive my feedback report?

Your report will be emailed to the address provided at checkout. Please ensure your email is correct to avoid missing your update.

16.⁠ ⁠Can I visit the location of my donated pump?

Unfortunately, due to security and logistical reasons, we do not facilitate donor visits to the pump locations. However, you will receive a full report with photos as confirmation of your donation.

Contact & Support

17.⁠ ⁠If I need more support, how can I contact you?

You can reach us at info@friendsofcharityintl.org with your donor ID for any queries regarding your donation.